Looking for air cargo customer service? Here is the practical picture for Saudi Arabia — real costs, timelines and requirements — and Masar handles the whole process for you.
Ground rules: Below ~45 kg couriers usually win; above it classic air freight is cheaper per kilo; at repeat volumes sea takes over.
Billing uses chargeable weight — the greater of actual and volumetric (cm³ ÷ 6000). Airport customs clears in hours to one working day with certificates ready. Air cargo lands at Riyadh (RUH), Jeddah (JED) and Dammam (DMM) in 2–5 days door-to-door: China $2–6/kg, Europe $2.5–5, India $1.5–4.
Everything above applies to air cargo customer service directly — send your details and get exact figures.
Leave your number — a specialist replies within 30 minutes during Saudi working hours.
Indicatively $2–6/kg from China and $2.5–5 from Europe by chargeable weight, door-to-door in 2–5 days.
Riyadh (RUH), Jeddah (JED) and Dammam (DMM) handle nearly all commercial air freight.